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Frequently Asked Questions

Will Essentials Online work with my VLE?

Yes, Essentials Online works with all SCORM compliant VLEs including those listed on the Becta Learning Platform Framework Suppliers list, this list includes:

Azzurri Communications Ltd
Etech Group
Fronter
Netmedia Education
Pearson Education Ltd
Ramesys
RM Education plc
Serco Learning Solutions (Serco Ltd)
UniServity
Viglen Ltd

Our VLE is managed by a third party, how do we install Essentials Online?

If you outsource the maintenance of your VLE all you have to do is contact your supplier and ask them to download and install Essentials Online for you. They will need your username and password in order to download on your behalf.

Will Essentials work on my LMS?

If installed by an experienced I.T administrator, Essentials should work on any pre-configured SCORM 1.2 compliant LMS.

How do I install Essentials on...

My LMS?
For LMS installation, you will need to contact your I.T administrator as it is absolutely necessary that the correct procedure is followed.

My Intranet?
Unzip the Essentials files to a folder beneath your web server's root directory - you will need a program such as WinZip to do this. To launch the course you will need to link to the index.htm file.

Installed in this way, data tracking of scores is only session based, this means that if you exit the course and then re-enter, your score and progress will be reset.

Further installation instructions are available on the Moodle web page below:
http://docs.moodle.org/en/Installing_Moodle

How do I run the Essentials course?

The file you need to double click (or set as launch file) is index.htm

What are the minimum technical requirements I will need to run Essentials?

In order to run the Essentials course, the below specifications are recommended:

Platform: PC only

Operating System: Windows 98 SE, Windows NT4 Workstation SP6a, Windows 2000 Professional SP4, Windows XP Home SP2, Windows XP Professional SP2, Windows Vista Enterprise and Small Business Editions

Browser compatibility: Internet Explorer 5.5 and above, Firefox 1.5 and above (JavaScript will need to be enabled in the browser)

Plugins required:  Flash 6 and above

Processor: Pentium III and above

Processor speed: 700MHz minimum, 1GHz or above recommended

RAM: 256MB RAM minimum, 512MB or above recommended

CD-ROM: 24x CD-ROM drive

Video: 16 bit graphics, AGP 4x graphics card

Input devices: Keyboard and Mouse

Connectivity: 56kbps minimum

Screen resolution: Monitor display size is 800 x 600 minimum.

How large is the Zip file containing the Essentials course?

The course is approximately 97MB zipped, and approximately 108MB unzipped.

I am unable to progress beyond the Avatar selection screen / screen freezes

This is a problem with a security restriction of Flash when running on an intranet environment or the local machine. Please go to:

http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager04.html

and select "Always Allow" for the course to function. This will need to be carried out on all PCs accessing the course.

I cannot launch the course / I click the course link and nothing happens

Instructions for disabling Pop-up blockers:

Google Toolbar

If the Google Toolbar is blocking a pop-up you want to view, there are three ways to disable it:

1. To let a pop-up through on a one-time basis, press and hold the "Ctrl" key as you click on a link.

2. The Google pop-up blocker can also remember certain sites) and allow them to launch pop-up windows. This will allow you to have pop-up blocker enabled for all other web sites that are not listed as exceptions. To add the site to your list of permitted sites, point your web browser to the home page. Once you are on this page, click on the pop-up blocker button in the Google Toolbar. When you do so, the pop-up blocker button will change to notify you that pop-ups are now allowed from the site that you are currently viewing.

3. To completely disable the pop-up blocker, click the "Options" button in the Google Toolbar and un-check the checkbox next to "Pop-up Blocker" in the "Navigation" section. If you do not see an "Options" button on the Google Toolbar, click on the Google logo button and select "Options..." from the resulting drop-down menu.

Yahoo Toolbar

If Pop-Up Blocker is blocking a site, there are three ways to override it:

1. Press and hold the "Ctrl" key while clicking a link to override Pop-Up Blocker and allow any pop-up windows resulting from the click.

2. Turn off Pop-Up Blocker by clicking on the Pop-Up Blocker menu and un-checking the "Enable Pop-Up Blocker" option.

3. Add the source of the pop-up window to your "Allowed List" by clicking the Pop-Up Blocker menu and selecting "Always Allow Pop-Ups From...". Then select the site from the "Sources of Recently Blocked Pop-Ups" list and click "Allow."

AOL Toolbar

1. Click "Settings" on the AOL toolbar.

2. Click "Pop-Ups" in the "Essentials" tab.

3. In the "Web Pop-Ups" tab of the "Pop-Up Control Settings" window, select "Allow Web pop-ups from these sites" from the available options.

4. Enter "website address" and click "Add". Click "Save".

I cannot access the course

Norton products can also affect the launching of courses. Please check Pop-up settings within Norton and adjust accordingly.

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